Terms and Conditions

Counselling at Mercy and Manna Counselling aims to provide emotional, psychological, and personal support in a safe and confidential environment.

Counselling is not a substitute for medical treatment, psychiatric care, or legal advice.

Participation in counselling is entirely voluntary.

Clients have the right to withdraw from counselling at any time without penalty.

All information shared during counselling sessions will remain confidential.

Exceptions to confidentiality apply where:

There is a risk of harm to self or others.
Disclosure is required by law (for example child protection or a court order).
The counsellor requires professional supervision to ensure quality of care. Identifying details will be protected.

Clients acknowledge that they understand the nature, purpose, and potential outcomes of counselling.

Participation in counselling with Mercy and Manna Counselling takes place under these terms.

Provide professional, ethical, and respectful counselling services.

Maintain appropriate boundaries and adhere to professional codes of conduct.

Inform clients of any limitations to the counselling process.

Attend scheduled sessions punctually or provide reasonable notice of cancellation.

Engage honestly and respectfully in the counselling process.

Accept responsibility for personal decisions and actions outside of counselling.

Fees will be communicated clearly before counselling begins.

Payment terms must be adhered to as agreed.

Missed sessions without notice may incur charges.

Counselling notes are kept securely and used solely for professional purposes.

Clients have the right to access their records upon written request, subject to legal and ethical considerations.

Mercy and Manna Counselling complies with applicable data protection laws.

Counselling may be short-term or long-term depending on client needs.

Either party may terminate counselling with reasonable notice.

The counsellor may refer clients to other professionals if counselling is no longer appropriate.